Refund policy
TN COLLECTIONS – RETURNS & REFUNDS POLICY
Last updated: 12th August 2026
At TN Collections, we carefully inspect and prepare all orders before dispatch. Please read this policy before placing an order.
1. Returns
Eligible items covered by our voluntary returns policy may be returned within 14 days of delivery, subject to the conditions and exclusions below.
Please contact us before sending a return. We will provide the relevant return instructions and return address.
2. Non-Returnable / Non-Exchangeable Items
The following products are not eligible for our voluntary returns or exchanges:
Sale and discounted items where stated on the product page
Earrings and earring sets
Hair accessories, including hair clips, tikkas, maatal, realistic artificial flowers, sun & moon ornaments and other accessories designed to be worn in or on the hair
Saree shapewear
Other products specifically identified as non-returnable on the relevant product page
Personalised, bespoke or genuinely customised items
Items made or altered specifically to a customer's requirements
Gift cards
Tikkas & Hair Accessories
Tikkas, maatal, realistic artificial flowers, hair clips, sun & moon ornaments and similar products are classified by TN Collections as hair accessories.
The separate product categories on our website are provided to make browsing easier and do not change any statutory consumer rights that may apply.
These exclusions relate to our voluntary returns and exchange policy and do not affect any statutory consumer rights that may apply.
3. Return Conditions
Where an item is eligible for return, it must be:
Unused and unworn
Free from stains, makeup, perfume, damage or alterations
Returned with all original tags and labels attached, where applicable
Returned with original packaging where reasonably possible
Sarees: must be returned in the original saree folding and presentation as supplied by TN Collections.
Veshti & shirts: must be returned in the original folding and presentation as supplied by TN Collections, where applicable.
Jewellery: must be unused, unworn and free from scratches, damage or other signs of wear.
Items that do not meet the applicable conditions of our voluntary returns policy may not be accepted.
4. Handloom & Natural Characteristics
Handloom and natural-fabric products may have minor variations in weave, texture, colour, thread placement, slubs, thread pulls and other characteristics arising from the manufacturing process.
Such natural characteristics and minor variations are not considered defects where they are consistent with the nature of the product.
Colours may also appear slightly different due to lighting, photography and individual screen or device settings.
5. Return Postage & Transit
For voluntary returns, the customer is responsible for the cost of return postage unless the item is faulty, damaged on arrival or incorrectly supplied.
We recommend using a tracked delivery service and retaining your proof of postage and tracking details until the return has been completed.
For returns arranged by the customer, including UK and international returns, TN Collections is not responsible for loss or damage occurring during return transit where the customer has arranged and paid for the return.
6. Return Deadline
Once a voluntary return has been approved, please send the item back within 7 days of receiving our return instructions.
This 7-day requirement applies to our voluntary returns policy and does not limit any statutory cancellation or return period that may apply by law.
7. Refunds
Returned items will be inspected when received.
Approved refunds under our voluntary returns policy will normally be processed within 14 working days after inspection and refunded to the original payment method.
Where statutory cancellation rights apply, refunds will be processed in accordance with applicable law.
8. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible with details and photographs where appropriate.
Nothing in this policy affects your statutory rights relating to faulty, damaged or incorrectly supplied goods.
9. Delivery
Customers are responsible for providing a correct and complete delivery address at checkout.
If an order is returned because an incorrect address was provided, it was not collected, or delivery was refused, any additional delivery costs actually incurred may be deducted from a refund where permitted by applicable law.
10. International Returns
For international returns accepted under our voluntary returns policy, the customer is responsible for:
Return postage
Any applicable customs duties, taxes or charges associated with returning the goods
Where statutory consumer rights apply, those rights are not affected by this section.
11. UK Statutory Cancellation Rights
For qualifying online purchases, UK consumers generally have a 14-day statutory right to cancel from receiving the goods, subject to statutory exceptions. After notifying the trader of cancellation, the consumer generally has a further 14 days to return the goods.
Certain statutory exceptions apply, including certain personalised/customised goods and certain sealed goods supplied for health protection or hygiene reasons which become unsealed after delivery. Whether an exception applies depends on the particular product and circumstances.
Where a valid statutory cancellation applies, refunds will be handled in accordance with applicable law.
This statutory cancellation right is separate from TN Collections' voluntary returns and exchange policy.
12. EU Customers
Where applicable EU consumer law applies to an order, consumers may have a 14-day right of withdrawal, subject to applicable legal exceptions.
13. Statutory Rights
This policy is in addition to, and does not replace, statutory consumer rights under applicable law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Nothing in this policy is intended to exclude or restrict any statutory right that cannot legally be excluded or restricted.
14. Contact Us
For returns or questions about our policy:
Email: info.tncollections@gmail.com
Website: TN Collections website chat
We aim to respond to enquiries within 1–2 business days.