Refund policy

 Returns & Exchanges Policy

1. UK & EEA Customers – Legal Cancellation Rights

This section applies only to customers in the United Kingdom and European Economic Area (EEA).

Under the Consumer Contracts Regulations 2013 (UK) and equivalent EEA consumer laws, you have the legal right to cancel your order within 14 days from the day you receive your goods, without giving any reason.

You may also cancel your order at any time before dispatch.

To exercise this right, please contact us at: info.tncollections@gmail.com

2. Non-UK & Non-EEA Customers – 3-Day Return / Exchange Request Policy

This section applies only to customers outside the UK & EEA.

For all non-UK and non-EEA customers, we offer a 3-day return or exchange request window from the date of delivery for faster processing.

The delivery day counts as Day 1.

All requests must be submitted within 3 calendar days. Requests made after this period will not be accepted under our store policy.

3. Return Approval & Shipping Deadline

Once your return is approved:

Items must be shipped back within 5 days of delivery

Returns sent after this timeframe may not be accepted

Customers must follow the return instructions provided after approval.

4. Return Condition Requirements

All returned items must be:

Unworn, unused, and in original condition

Free from perfume, stains, makeup, or damage

Returned with all tags, labels, and packaging intact

Sarees must be returned in the same original folding as received

Jewellery must be returned with all components and packaging intact

Items that do not meet the above return conditions may be refused and returned to the customer at the customer's expense, or accepted subject to a restocking fee of up to 30% of the purchase price.

5. Refunds

Refunds will be issued once returned items are received and inspected.

We may reduce the refund if the item shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning.

Refunds are processed within 14 working days after inspection.

6. Return Shipping Costs

Customers are responsible for:

Return postage costs

Exchange shipping costs (both return and reshipping)

We recommend using a trackable courier service as we are not responsible for lost or damaged returns.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

Sale items

Earrings (hygiene reasons)

Hair accessories

Saree shapewear

Customised or made-to-order items

Items that are worn, altered, or damaged

8. Unboxing Video Requirement

Customers must record an unboxing video while opening the parcel.

This is required for:

Damage claims

Missing item claims

Defect reporting

Claims without an unboxing video may not be accepted.

9. International Returns

International customers are responsible for:

Return shipping costs

Import duties and taxes (if applicable)

We are not responsible for customs charges in any country.

10. Delivery Responsibility

Customers must provide a correct delivery address at checkout.

If a parcel is:

Returned due to incorrect address

Not collected

Or delivery is refused

Any additional shipping costs will be deducted from refunds.

11. Cancellation Policy

Orders can only be cancelled before dispatch.

Once dispatched, cancellation is not possible and returns must follow the applicable policy above.

12. Inspection of Returned Items

All returned items are subject to inspection before approval.

We reserve the right to refuse returns that do not meet the conditions of this policy.

13. Product Appearance Disclaimer

Colours may vary slightly due to lighting, photography, and device display settings.

14. Important Legal Notice

If there is any conflict between sections, UK & EEA statutory rights (14-day cooling-off period) will always apply to eligible customers.