Shipping policy

Shipping Policy

Processing & Dispatch

Orders are usually processed within 1–2 business days.

All items are quality-checked and carefully packed before dispatch.

A tracking number will be provided once your order has shipped.

Delivery Timeframes

UK Standard Delivery: 3–7 business days

UK Express Delivery: 1–3 business days

Special Delivery: Ships next working day for guaranteed delivery. Orders placed on weekends may be delayed. Please message us to confirm details if requesting Special Delivery.

International Delivery: 3–10 working days. Delivery times may vary due to customs clearance at the destination.

Please note: Delivery times are estimates and may vary due to courier delays or customs processing.

Shipping Costs

Shipping charges are calculated at checkout.

Customers are responsible for any import duties, taxes, or customs fees for international orders.

Return Shipping Responsibility: Buyers are responsible for return shipping costs for any returns, exchanges, or refused parcels, as outlined in our Returns & Exchanges Policy.

Failed Delivery / Incorrect Address

Customers must provide an accurate delivery address.

Parcels returned due to incorrect address, failed delivery, or refusal will be the customer’s responsibility for re-delivery.

Damaged or Lost Parcels

All parcels are shipped with tracking.

Customers must check parcels for visible damage and record an unboxing video.

Claims for damage or missing items cannot be processed without a video.

Refused or Uncollected Parcels

Refused or uncollected parcels will be returned to us.

Any shipping and handling charges will be deducted from refunds.